Product positioning is the process of creating a unique image and identity for a product in the minds of consumers. It is the foundation of a successful marketing strategy, as it helps businesses differentiate their products from competitors and attract their target audience. In this article, we will explore the concept of product positioning and provide examples of how it can be applied to various industries. From luxury goods to fast food, we will uncover the secrets to creating a winning product positioning strategy that can take your business to the next level.

Understanding Product Positioning

Definition and Importance

Product positioning refers to the process of creating a unique image and identity for a product in the minds of consumers. It involves defining the target market, understanding consumer needs, and developing a product’s unique selling proposition (USP) that sets it apart from competitors.

The importance of product positioning lies in its ability to influence consumer perception and purchase decisions. A well-positioned product can create a competitive advantage, increase brand loyalty, and drive sales. On the other hand, a poorly positioned product can lead to confusion, lack of differentiation, and ultimately, lost sales.

To achieve success through product positioning, businesses must first understand their target market and consumer needs. This involves conducting market research, analyzing consumer behavior, and identifying gaps in the market. By doing so, businesses can develop a product that meets a specific need or solves a particular problem.

Once the target market and consumer needs have been identified, businesses can begin to develop a unique selling proposition that sets their product apart from competitors. This involves highlighting the product’s features, benefits, and unique qualities that make it stand out in the market.

In conclusion, product positioning is a critical aspect of product development and marketing. It involves defining the target market, understanding consumer needs, and developing a unique selling proposition that sets the product apart from competitors. A well-positioned product can create a competitive advantage, increase brand loyalty, and drive sales, while a poorly positioned product can lead to confusion and lost sales.

Product vs. Competitor Differentiation

When it comes to product positioning, differentiating your product from your competitors is crucial. Here are some strategies to consider:

  • Unique Value Proposition (UVP): Define a unique benefit that sets your product apart from the competition. This could be a feature, benefit, or combination of both. For example, Apple’s UVP for the iPhone is “the ultimate mobile computing device.”
  • Price: Position your product based on price. This could mean offering a premium product at a higher price or a lower-priced alternative to a competitor’s product. For example, Walmart positions itself as a low-price leader in the retail industry.
  • Quality: Differentiate your product based on quality. This could mean offering a higher-quality product or highlighting the quality of your product compared to the competition. For example, Lexus positions itself as a luxury car brand known for its high-quality vehicles.
  • Brand Image: Position your product based on your brand image. This could mean emphasizing your brand’s reputation, history, or values. For example, Patagonia positions itself as an environmentally responsible outdoor apparel brand.

Remember, it’s important to choose one or two key differentiators that align with your target audience’s needs and preferences. A clear and compelling differentiation strategy will help you stand out in a crowded market and increase your chances of success.

Consumer Perception and Brand Identity

In order to effectively position a product, it is essential to understand how consumers perceive it and how it aligns with the brand identity. This section will delve into the relationship between consumer perception and brand identity, and how they impact product positioning.

Consumer Perception

Consumer perception refers to the way that individuals interpret and understand the characteristics and benefits of a product. It is influenced by a variety of factors, including past experiences, personal values, and cultural norms. Understanding consumer perception is crucial for product positioning because it determines how a product is received by the target audience.

Factors that affect consumer perception include:

  • Product features: The specific attributes of a product, such as its design, functionality, and quality.
  • Product benefits: The tangible and intangible advantages that a product offers, such as convenience, time-saving, or status.
  • Competitor offerings: How a product compares to similar products in the market.
  • Target audience: The demographics and psychographics of the intended customers.

Brand Identity

Brand identity refers to the overall image and personality of a brand, as well as the values and promises it makes to its customers. It encompasses the visual elements, such as the logo, color scheme, and packaging, as well as the emotional and experiential aspects, such as the brand’s reputation and customer service.

A strong brand identity can help a product stand out in the market and make it more appealing to consumers. It can also help to build brand loyalty and increase customer retention.

The relationship between consumer perception and brand identity is closely linked. A product’s positioning should align with the brand identity in order to create a consistent and cohesive message. For example, a luxury brand should position its products as high-quality and exclusive, while a budget brand should focus on affordability and value.

In conclusion, understanding consumer perception and brand identity is crucial for effective product positioning. By taking into account the factors that influence consumer perception and aligning product positioning with the brand identity, companies can create a strong and cohesive message that resonates with their target audience.

Product Positioning Strategies

Key takeaway: Effective product positioning is crucial for success in the marketplace. By defining the target market, understanding consumer needs, and developing a unique selling proposition, businesses can create a competitive advantage, increase brand loyalty, and drive sales. Product vs. competitor differentiation, consumer perception, and brand identity all play important roles in successful product positioning. Examples of successful product positioning include Apple’s iPhone, Nike’s athletic footwear and apparel, Coca-Cola’s sustainable and innovative beverages, Tesla’s innovative electric vehicles, Johnson & Johnson’s must-have baby products, and Lululemon’s premium athletic apparel. To achieve continued success, businesses must continue to invest in and refine their product positioning strategies.

Category Positioning

Category positioning is a product positioning strategy that involves placing a product within a specific category or class of products. This strategy aims to establish a product’s identity by associating it with a particular market segment or niche.

One key advantage of category positioning is that it helps to clarify a product’s value proposition by emphasizing its unique features and benefits within the context of its category. This can make it easier for customers to understand how the product fits into their lives and how it can address their specific needs or desires.

However, it is important to note that category positioning can also be limiting in some cases. By associating a product with a particular category, it may be difficult to move beyond the expectations and conventions of that category, which could limit the product’s potential for growth and innovation.

Despite these potential drawbacks, category positioning can be a powerful tool for businesses looking to establish a clear and distinct identity for their products. By carefully selecting the category or market segment in which a product is positioned, businesses can tap into existing customer preferences and behaviors, and build a strong brand identity that resonates with their target audience.

Some examples of products that have successfully employed category positioning include:

  • Dove Soap: Positioned as a luxury soap brand that offers superior moisturizing and cleansing benefits.
  • BMW: Positioned as a premium sports car brand that embodies style, performance, and innovation.
  • Apple Watch: Positioned as a high-end smartwatch that combines fashion and technology to provide a seamless user experience.

In conclusion, category positioning is a valuable product positioning strategy that can help businesses establish a clear and distinct identity for their products. By carefully selecting the category or market segment in which a product is positioned, businesses can tap into existing customer preferences and behaviors, and build a strong brand identity that resonates with their target audience.

Flanker Positioning

Flanker positioning is a product positioning strategy that involves launching a new product that is similar to an existing product, but targeted at a different market segment or with a different feature set. The goal of flanker positioning is to leverage the existing brand and customer loyalty of the parent product while expanding the overall product portfolio.

This strategy can be effective when the parent product has a strong brand image and customer loyalty, but has reached a plateau in growth or has a limited target market. By launching a flanker product, companies can tap into new market segments and attract customers who may not have been interested in the parent product.

Flanker positioning can also be used to test new features or technologies that may be too risky to introduce with the parent product. This allows companies to evaluate market demand and refine their product offerings before fully committing to a new product line.

One example of flanker positioning is the launch of the iPhone SE by Apple. The iPhone SE is a smaller, more affordable version of the iPhone 6S, but with many of the same features and capabilities. By launching the iPhone SE, Apple was able to tap into a new market segment of customers who were looking for a more affordable smartphone option without sacrificing the quality and performance of the iPhone brand.

Another example of flanker positioning is the launch of the Kindle Paperwhite by Amazon. The Kindle Paperwhite is a more affordable version of the Kindle Oasis, but with many of the same features and capabilities. By launching the Kindle Paperwhite, Amazon was able to expand its product portfolio and attract customers who were looking for a more affordable e-reader option without sacrificing the quality and performance of the Kindle brand.

Overall, flanker positioning can be an effective product positioning strategy for companies looking to expand their product portfolio and tap into new market segments while leveraging the existing brand and customer loyalty of their parent product.

Niche Positioning

Niche positioning is a product positioning strategy that involves identifying a specific target market or customer segment and tailoring the product to meet their unique needs and preferences. This approach is particularly effective for businesses that operate in crowded markets or have limited resources for marketing and advertising.

Some key benefits of niche positioning include:

  • Differentiation: By focusing on a specific target market, businesses can differentiate themselves from competitors and establish a unique brand identity.
  • Customer loyalty: Niche positioning allows businesses to build strong relationships with customers by providing products and services that are tailored to their specific needs and preferences.
  • Increased profitability: By focusing on a specific target market, businesses can increase their profitability by reducing marketing and advertising costs and increasing customer lifetime value.

However, niche positioning also requires businesses to be careful about how they define their target market and the value proposition they offer. If a business chooses a too narrow niche, it may struggle to generate enough demand to sustain growth. On the other hand, if a business chooses a too broad niche, it may struggle to differentiate itself from competitors and attract customers.

To implement a successful niche positioning strategy, businesses should consider the following steps:

  1. Conduct market research to identify potential niche markets and customer segments.
  2. Define the target market in terms of demographics, psychographics, and behavior.
  3. Conduct a SWOT analysis to understand the strengths, weaknesses, opportunities, and threats of the target market.
  4. Develop a unique value proposition that addresses the specific needs and preferences of the target market.
  5. Develop a marketing and advertising strategy that focuses on the target market and uses messaging and creative that resonates with them.

Overall, niche positioning can be a powerful tool for businesses looking to differentiate themselves and build strong relationships with customers. By focusing on a specific target market and tailoring the product to meet their unique needs and preferences, businesses can increase their profitability and sustain long-term growth.

Innovator Positioning

Innovator positioning is a product positioning strategy that involves positioning a product as a leader in its industry by highlighting its unique features and innovative qualities. This strategy is often used by companies that are introducing a new product or entering a market with established competitors.

One key aspect of innovator positioning is differentiation. By highlighting the unique features and benefits of a product, companies can differentiate themselves from competitors and position their product as the go-to choice for customers. For example, Apple’s iPhone was positioned as an innovative product with a sleek design and user-friendly interface, which helped it stand out in a crowded market.

Another important aspect of innovator positioning is building a strong brand identity. By establishing a clear and compelling brand message, companies can create a perception of innovation and expertise that can attract customers and build brand loyalty. For example, Tesla’s brand is synonymous with innovation and sustainability, which has helped it establish a loyal customer base and dominate the electric vehicle market.

To successfully implement innovator positioning, companies must also be willing to invest in research and development to continuously improve and innovate their products. This can involve incorporating customer feedback, staying up-to-date with industry trends, and investing in cutting-edge technology. By consistently delivering innovative products, companies can reinforce their position as industry leaders and build a strong reputation for innovation.

In summary, innovator positioning is a product positioning strategy that involves positioning a product as a leader in its industry by highlighting its unique features and innovative qualities. By differentiating themselves from competitors, building a strong brand identity, and continuously innovating, companies can successfully implement this strategy and achieve long-term success in the market.

Ansoff Matrix

The Ansoff Matrix is a strategic tool developed by Igor Ansoff in 1957, which helps businesses identify growth opportunities and allocate resources accordingly. The matrix is based on four strategies: market penetration, market development, product development, and diversification. By understanding the relationship between these strategies and product positioning, businesses can optimize their approach to achieving success in the marketplace.

Market Penetration
Market penetration is a growth strategy that focuses on increasing sales of existing products or services within an existing market. This approach involves positioning the product in a way that appeals to the target audience and encourages them to choose the product over competitors. Successful market penetration requires a deep understanding of the target audience’s needs and preferences, as well as the ability to communicate the product’s unique value proposition effectively.

Market Development
Market development is a growth strategy that involves entering new markets with existing products or services. This approach requires positioning the product in a way that resonates with the new target audience and demonstrates the product’s value proposition. To achieve success with market development, businesses must identify new markets that align with their product’s unique selling points and have the potential for growth.

Product Development
Product development is a growth strategy that involves creating new products or services to meet the needs of existing customers or to enter new markets. This approach requires careful consideration of the target audience’s needs and preferences, as well as the ability to develop a product that differentiates itself from competitors. Successful product development depends on effective product positioning that highlights the product’s unique features and benefits.

Diversification
Diversification is a growth strategy that involves entering new markets or industries with new products or services. This approach requires a significant investment in research and development, as well as the ability to position the product effectively in a new market. Successful diversification depends on a thorough understanding of the new market and the ability to identify and leverage opportunities for growth.

In conclusion, the Ansoff Matrix provides a valuable framework for businesses to identify growth opportunities and develop effective product positioning strategies. By understanding the relationship between these strategies and product positioning, businesses can optimize their approach to achieving success in the marketplace.

Examples of Effective Product Positioning

Apple Inc.

Product Positioning: The iPhone

The iPhone is one of the most successful product launches in history, with Apple leveraging its existing brand reputation to position the device as a luxury product. By focusing on sleek design, user-friendly interface, and seamless integration with other Apple products, the iPhone quickly established itself as a status symbol and a must-have gadget for tech-savvy consumers.

The “Think Different” Campaign

Apple’s “Think Different” campaign played a significant role in positioning the iPhone as a game-changer in the mobile phone industry. By featuring iconic figures such as Albert Einstein, Bob Dylan, and Steve Jobs himself in the campaign, Apple created an aspirational image that emphasized the device’s innovative and revolutionary nature.

Emphasizing User Experience

Apple’s product positioning strategy for the iPhone has always been centered around providing an exceptional user experience. By offering a seamless and intuitive interface, along with a robust app ecosystem, Apple has successfully created a strong emotional connection with its customers, making them more likely to choose an iPhone over competing products.

The iPhone’s Impact on the Smartphone Market

The iPhone’s successful product positioning has not only transformed Apple’s fortunes but has also had a profound impact on the entire smartphone market. The device’s innovative features and sleek design have set the bar high for competitors, forcing them to constantly innovate and improve their offerings to stay relevant in the market. As a result, the smartphone industry has witnessed unprecedented growth and technological advancements, with Apple’s iPhone playing a pivotal role in shaping the industry’s landscape.

Nike, Inc.

Nike, Inc. is a global leader in the athletic footwear and apparel industry. The company has achieved great success in product positioning through a combination of innovative marketing strategies, strong branding, and a focus on meeting the needs of its target audience.

Focus on Innovation and Performance

Nike has positioned its products as being at the forefront of innovation and performance in the athletic industry. The company’s marketing campaigns highlight the advanced technology and design features of its products, such as its proprietary cushioning systems and breathable materials. This has helped to create a perception of Nike products as being the best in terms of performance and technology.

Emotional Connection with Consumers

Nike has also been successful in creating an emotional connection with its target audience. The company’s marketing campaigns often feature inspiring stories of athletes and their journey to success, which helps to create an emotional connection with consumers. Additionally, Nike’s “Just Do It” slogan has become a cultural icon, and the company has successfully leveraged this brand identity to create a strong emotional connection with its audience.

Targeted Marketing Strategies

Nike has also been successful in its targeted marketing strategies. The company has identified specific segments of the market, such as women and young athletes, and has developed products and marketing campaigns specifically tailored to these groups. This has helped to create a strong connection between Nike products and the needs and desires of its target audience.

Overall, Nike’s success in product positioning can be attributed to its focus on innovation and performance, emotional connection with consumers, and targeted marketing strategies. By combining these elements, Nike has created a strong brand identity and has become a leader in the athletic footwear and apparel industry.

Coca-Cola

Coca-Cola, one of the world’s most iconic brands, has mastered the art of product positioning. The company has successfully created a unique image for its flagship product, Coca-Cola, which is instantly recognizable and resonates with consumers worldwide.

Coca-Cola’s product positioning strategy centers around its “open happiness” tagline, which encapsulates the feeling of joy and refreshment that the brand promises to deliver. This simple yet powerful message has been reinforced through numerous advertising campaigns, brand collaborations, and product innovations.

Moreover, Coca-Cola has successfully positioned itself as a brand that offers more than just a beverage. The company has created a range of products, including Coca-Cola Zero Sugar, Coca-Cola Life, and Coca-Cola Cherry, each with its unique positioning and target audience. For instance, Coca-Cola Zero Sugar is marketed as a guilt-free alternative to regular Coca-Cola, while Coca-Cola Life is positioned as a healthier option with its natural sweetener stevia.

Another key aspect of Coca-Cola’s product positioning strategy is its focus on emotional connections with consumers. The company has leveraged social media platforms and influencer marketing to create a sense of community and belonging among its customers. For example, Coca-Cola’s “Share a Coke” campaign encourages consumers to personalize their Coca-Cola bottles with their names or the names of their loved ones, creating a personalized and memorable experience.

In conclusion, Coca-Cola’s product positioning strategy is a prime example of how a brand can successfully differentiate itself in a crowded market. By creating a unique image, offering a range of products, and focusing on emotional connections, Coca-Cola has managed to maintain its position as a leading beverage brand for over a century.

Tesla, Inc.

Tesla, Inc. is a prime example of a company that has effectively utilized product positioning to establish a strong brand identity and capture a significant market share. Tesla’s focus on electric vehicles (EVs) and renewable energy solutions has allowed the company to differentiate itself from traditional automakers and establish a reputation for innovation and sustainability.

Focusing on Sustainability and Innovation

Tesla’s product positioning strategy revolves around two key pillars: sustainability and innovation. The company has positioned itself as a leader in the EV market by emphasizing the environmental benefits of electric cars, such as reduced carbon emissions and lower fuel costs. This focus on sustainability has resonated with consumers who are increasingly concerned about the environment and climate change.

Furthermore, Tesla has also emphasized its commitment to innovation by developing cutting-edge technology and features that set its vehicles apart from the competition. The company’s Autopilot semi-autonomous driving system, for instance, is a prime example of Tesla’s commitment to innovation and technological advancement.

Targeting Early Adopters and Environmentalists

Tesla’s product positioning strategy has also been successful because it has targeted specific consumer segments that are most likely to be receptive to its message. By positioning its vehicles as a symbol of environmental consciousness and technological prowess, Tesla has been able to attract early adopters and environmentalists who are willing to pay a premium for a car that aligns with their values.

Additionally, Tesla has also targeted affluent consumers who are interested in luxury vehicles and are willing to pay a premium for a car that offers a unique combination of style, performance, and sustainability. By positioning its vehicles as high-end luxury cars, Tesla has been able to command premium prices for its products.

Building a Strong Brand Identity

Finally, Tesla’s product positioning strategy has helped the company build a strong brand identity that is synonymous with innovation, sustainability, and performance. The company’s focus on EVs and renewable energy solutions has allowed it to differentiate itself from traditional automakers and establish a reputation for being at the forefront of the clean energy revolution.

This strong brand identity has helped Tesla attract investors, partners, and customers who are interested in supporting companies that are committed to a sustainable future. As a result, Tesla has been able to create a loyal customer base that is willing to pay a premium for its products and services.

Overall, Tesla’s product positioning strategy is a prime example of how a company can use effective positioning to differentiate itself from competitors, capture a significant market share, and build a strong brand identity that resonates with consumers.

Johnson & Johnson

Johnson & Johnson, a multinational healthcare company, has a long history of successful product positioning. One of their most famous campaigns is for their baby powder product. The company positioned the product as a must-have item for new mothers, emphasizing its ability to keep baby’s skin dry and prevent rashes. This campaign was highly effective, and the product became a staple in many households.

Another example of Johnson & Johnson’s successful product positioning is their Band-Aid brand. The company positioned the product as an essential item for minor cuts and scrapes, and the iconic red and white design has become synonymous with the product. This campaign was so successful that the term “Band-Aid” has become a generic term for all adhesive bandages.

In both of these examples, Johnson & Johnson successfully positioned their products as essential items that solve a specific problem. They were able to create strong emotional connections with their target audience, and the products became synonymous with their brand. This is an excellent example of how effective product positioning can drive success and build a strong brand identity.

Lululemon Athletica Inc.

Lululemon Athletica Inc. is a Canadian-based athletic apparel company that has achieved remarkable success by employing a strategic approach to product positioning. Founded in 1998, the company has built a strong brand identity around high-quality, functional, and stylish athletic wear.

One of the key factors contributing to Lululemon’s success is its focus on targeting a specific customer segment. The company primarily caters to health-conscious, fitness-oriented individuals who prioritize quality, functionality, and comfort in their athletic apparel. By identifying and addressing the unique needs of this niche market, Lululemon has managed to differentiate itself from competitors and create a loyal customer base.

Another crucial aspect of Lululemon’s product positioning strategy is its emphasis on sustainability and social responsibility. The company has made significant efforts to incorporate eco-friendly materials and practices into its operations, which has resonated with a growing number of environmentally conscious consumers. By aligning its brand values with those of its customers, Lululemon has fostered a strong emotional connection with its audience, further strengthening its brand identity.

Lululemon’s marketing efforts also play a significant role in its product positioning success. The company leverages social media platforms and engaging in-store experiences to create a sense of community and encourage customer engagement. By sharing inspiring stories and promoting a healthy lifestyle, Lululemon has managed to create a strong emotional connection with its audience, reinforcing its position as a leading athletic apparel brand.

Moreover, Lululemon’s product design and quality have been instrumental in establishing its brand reputation. The company’s dedication to creating high-performance, comfortable, and durable athletic wear has earned it a loyal customer base that is willing to pay a premium for its products. This commitment to quality has not only contributed to customer satisfaction but also helped Lululemon command a higher price point in the market, further solidifying its position as a premium athletic apparel brand.

In conclusion, Lululemon Athletica Inc.’s success can be attributed to its strategic approach to product positioning, which includes targeting a specific customer segment, emphasizing sustainability and social responsibility, engaging in impactful marketing efforts, and delivering high-quality, functional, and stylish athletic wear. By consistently executing these strategies, Lululemon has managed to differentiate itself from competitors and establish a strong brand identity in the athletic apparel market.

Key Takeaways

When it comes to effective product positioning, there are several key takeaways that businesses can keep in mind. First and foremost, it’s important to understand your target audience and what they value most. This can help you tailor your messaging and positioning to resonate with them on a deeper level.

Another important factor is differentiation. In a crowded market, it’s essential to stand out from the competition and communicate what sets your product apart. This can be done through unique features, superior quality, or exceptional customer service.

Additionally, consistency is key. Your product positioning should be consistent across all channels and touchpoints, from your website to your social media presence to your advertising campaigns. This helps build trust and credibility with your audience, and reinforces your brand identity.

Finally, it’s important to track and measure the success of your product positioning efforts. This can help you refine your messaging and make data-driven decisions about how to optimize your strategy for maximum impact.

Continued Success with Product Positioning

Maintaining a strong product positioning strategy is crucial for long-term success in the market. Companies that continue to invest in and refine their product positioning strategies reap the benefits of increased brand recognition, customer loyalty, and market share. This section will explore examples of companies that have successfully maintained their product positioning and the strategies they employed to achieve this success.

One such example is Apple, which has successfully positioned its products as sleek, innovative, and user-friendly. Apple’s product positioning has been a key driver of its continued success in the technology industry. The company has maintained this positioning through a combination of strong branding, consistent design aesthetics, and a focus on delivering high-quality user experiences.

Another example is Nike, which has positioned itself as a brand that is synonymous with athletic performance and style. Nike’s product positioning has enabled the company to become a leader in the athletic apparel and footwear market. To maintain this positioning, Nike has invested in marketing campaigns that showcase its products’ performance capabilities and has partnered with high-profile athletes and celebrities to enhance its brand image.

In both of these examples, the companies have been able to maintain their product positioning through a combination of strong branding, consistent messaging, and a focus on delivering high-quality products that meet the needs and desires of their target customers. By continuing to invest in and refine their product positioning strategies, these companies have been able to build strong, loyal customer bases and maintain their market share over time.

FAQs

1. What is product positioning?

Product positioning refers to the process of creating a unique image and identity for a product in the minds of consumers. It involves highlighting the key benefits and features of a product and differentiating it from competitors.

2. Why is product positioning important?

Product positioning is important because it helps to create a strong brand identity and differentiate a product from competitors. It can also influence consumer perceptions and purchasing decisions. A well-positioned product can increase brand loyalty and market share.

3. What are some examples of successful product positioning?

Some examples of successful product positioning include Apple’s positioning of its products as sleek, innovative, and user-friendly; Nike’s positioning of its athletic apparel as performance-enhancing and stylish; and Coca-Cola’s positioning of its soda as a refreshing and enjoyable beverage.

4. How can I determine my product’s positioning?

To determine your product’s positioning, start by identifying its unique features and benefits. Consider your target audience and what they value in a product. Conduct market research to understand how your product is perceived by consumers and what sets it apart from competitors.

5. How can I effectively communicate my product’s positioning to consumers?

To effectively communicate your product’s positioning to consumers, use clear and consistent messaging across all marketing channels. Use imagery and language that reinforces your product’s unique identity and benefits. Create compelling brand stories and use them to connect with consumers on an emotional level.

6. Can product positioning change over time?

Yes, product positioning can change over time. As consumer preferences and market trends evolve, it may be necessary to adjust your product’s positioning to stay relevant and competitive. However, it’s important to maintain consistency in your brand identity and messaging to avoid confusion or loss of brand loyalty.

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